The following exercise will help you clarify your problem. To use this exercise with your team, you will want to print out a full-size worksheet. (Acrobat 174k)

Brainstorm data on any indicators you have that your team knows or does any of the following or any info that your team does not know or do the following

Using the label on the fishbone, determine what your team already knows, needs to know, already does, needs to do, and need to know how to do

When we examine our instructional program against the conditions we need to have in place to hit our improvement target, we need to address the following gaps: